What should I do if my application details do not match my documents?
Use the official support or application process to ask how to correct a mismatch. Avoid submitting a second application simply to work around the first one.
Practical checklist
Write down the field that differs and the correct value. Check whether the issue is spelling, transliteration, an outdated address or the wrong document selection. Keep your application reference available, but do not include identity document numbers in public messages.
Before your next step
Our team can help you describe the issue and locate the official assistance channel. Only the broker can confirm whether a correction or additional document is required. Never edit a document to make it match an incorrect form.
Updated: 2026-10-21
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